Got Questions?

FAQ

We recently drove a shop to almost 50k a month in revenue in just 5 months working with us.

· A one man shop is now at 18k per month in just 3 months working with us

· We on boarded a mechanic in 7 days and he made almost $900 on his first 2 service calls

Please charge your normal rate. We do not set rates, minimums or mileage. If you need suggestions, please send an email to support@24hrtruckfix.com

Simply input your payment information into your personalized Mechanic app. We then use Stripe to get you paid fast. Payments are set for daily payout, with delivery on a 2-business day rolling basis. Your financial information is secured by Stripe, a highly reputable 3rd party who processes billions of dollars in transactions. We do not have access to your information, we are simply notified if you have entered valid data. After the customer completes the payment from their cell phone with their credit card and the payment clears, your percentage is automatically transferred to your designated account. You have the added safety of knowing that when you enter your account information, it is submitted directly to stripe and is not stored on any of our servers.

You can stop whenever you choose. If you are on vacation, put your app to “OFF DUTY”. Medical Leave, family plans, simply don’t accept any jobs. Paid subscribers can cancel anytime, there are not cancellation charges and no minimums. While there are not refunds for already purchased subscriptions there are no 30 day wait gimmicks to cancel. Give us three business days to process your cancellation. Any payments due to you will still be processed. It is simple. You take the call, you complete the work, you receive the payment. You don’t want to work – Decline the call, let a Concierge agent know you are on vacation. If you take the call and try to take a payment outside of the system. We will consider that as you put in your cancellation notice and process your permanent termination. In other words, we want the drivers to trust YOU and the SYSTEM so if you CHEAT, we DELETE. We hope to build long term relationships; we want to keep the relationship free from complications.

  You digitally charge the customer right from your phone.  You Include the entire total in the task that appears in your 24HR Truck Mechanic app. Separate your Service fee from your parts fee.  The Customer will sign right on your smartphone and you will take a picture of the completed job.  Then click submit. The customer will compete the payment from their cell phone with their credit card.  If they don’t have a smartphone.  They can use a billing calling number +1 302-273-1234 Within 1 business day of the Client Payment clearing Stripe the Mechanic’s Percentage will be forwarded to their pre-selected bank account.  

You digitally charge the customer right from your phone. You Include the entire total in the task that appears in your 24HR Truck Mechanic app. Separate your Service fee from your parts fee. The Customer will sign right on your smartphone and you will take a picture of the completed job. Then click submit. The customer will compete the payment from their cell phone with their credit card. If they don’t have a smartphone. They can use a billing calling number (Stripe Payment line 1-302-286-9596). Within 1 business day of the Client Payment clearing Stripe the Mechanic’s Percentage will be forwarded to their pre-selected bank account. You always have the peace of mind that the bill is paid in full before you walk away.

Mechanics can download the app in the Android and IOS store: 24 HR Truck Mechanic.

You do. We do not set rates, minimums or mileage. We request that you give us a range of what your rates might be so that we can answer driver question. How? The US is split into five (5) zones. Each zone has price ranges. Regardless of your location choose which Zone most closely reflects your rates. We put your Zone Tag in your Profile. If asked by a customer, we give that hourly rate range. However, only you can properly quote the customer, know how much each job is, or how many hours are involved.

Free subscribers receive 70% of every service call they complete. 24Hr Truck Services pays all of the marketing costs, Call center costs, concierge agents and credit card fees. Paid subscribers take larger percentage, geo fence the locations get small business services and qualify for quarterly bonuses. You can perform the services on the road or in your shop, we handle the overhead. But this remains your business, so whatever works best for you!

Unless your state requires a license. The app will help you verify yourself. The app will request you send in a picture of your Driver’s License and Insurance. This is super easy. You can text a picture of your information. By your third (3rd) job assignment, the system will become insistent. If you need insurance, we will give you references so that you protect yourself as a business owner. No, we don’t sell insurance. But professional Mechanics have satisfied customers.

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